Grievance Redress

UNPROMPTED Pte. Ltd. Grievance Redress Mechanism

At UNPROMPTED, we believe in doing our part for a better future. That's why we're committed to integrating Environmental, Social, and Governance (ESG) considerations into our operations. We're actively working on initiatives that reduce our environmental footprint and ensure ethical practices across our business. It's an ongoing journey, and we're dedicated to making a positive impact.

For any questions or concerns about UNPROMPTED's ESG Policy and/or the impact of our products and services, please reach out to us at grm@unprompted.app. We’ll ensure a timely response and take appropriate actions after carefully assessing your query or concern.

Interested parties may submit their query to us in writing, providing the following information:

1. Name and contact information of the sender;
2. Description of the concern and any supporting documentation;
3. Date of the incident or action giving rise to the complaint (if applicable);
4. Specific remedy sought (if applicable); and
5. Any other information as deemed appropriate by the sender.

There are no fees involved in submitting a question or concern through this process. Interested or affected parties can raise queries or concerns without any fear of retaliation. We take confidentiality very seriously. All submissions will be handled with the utmost care to protect your privacy. You may request that your identity and any personal information remain confidential, and we will not disclose your details to any other party without your explicit consent.